Frequently Asked Questions

General Information

Chep Meds USA ships to the United States, the United Kingdom, Canada, and Australia only. Please review your country’s import rules before placing an order.

Our prices stay low because we offer branded and generic medicines from licensed manufacturers without the heavy costs tied to major marketing and research spending.

We do not provide medical advice. All treatment decisions should be made with a licensed healthcare professional.

Accounts and Profile

You can place an order as a guest without creating an account. Having an account is still helpful for checking order history and reordering faster.

If you need to save more than one delivery address, you can do that in your account and choose the right one during checkout.

To recover access, use the password reset link on the login page and follow the instructions sent to your registered email.

Placing and Managing Orders

To order, search for your medicine, add it to your cart, enter your shipping details, upload a valid prescription if needed, and complete payment.

You can reorder by finding a past purchase in your order history or by adding the item to your cart again and checking out.

If you entered the wrong email or billing details, contact support as soon as possible so we can help before the order is shipped.

Payment Questions

After you place an order, we email you the payment instructions. We accept Zelle and bank transfer only.

We never accept card payments, cash on delivery, or phone payments. For your safety, we also never ask for passwords or card numbers by email, phone, or chat.

All orders are single purchases only, so you will not be enrolled in a subscription or charged again automatically.

Shipping and Tracking

Once payment is received, your order is usually dispatched within 24 to 48 hours. After shipment, a tracking number is emailed to you.

Delivery time after dispatch is typically 2 to 3 weeks for the USA and 3 to 4 weeks for the UK, Canada, and Australia.

If tracking has not updated right away, please allow some time after dispatch. Updates may take a short while to appear in the carrier system.

Cancellations and Refunds

You can cancel an order only before it ships. After dispatch, cancellation is no longer possible.

We do not accept returns because of pharmaceutical rules. If your order arrives damaged, incomplete, or incorrect, contact us and we will review the issue.

Refunds are not offered in normal cases, but we will work on a replacement or other resolution for verified problems such as non-delivery or wrong items.

Prescriptions and Product Safety

Prescription medicines require a valid prescription from a licensed healthcare provider. You can upload it on the Track Order page or email it to us.

We never sell controlled substances. All medicines we supply come from licensed manufacturers and are genuine branded or generic products.

Your order is handled securely, and packaging is plain to help protect your privacy.

Shipping Fees and Offers

Shipping is free on orders of $199 or more. Orders under that amount have a flat shipping fee of $30.

We may offer promotions from time to time, but any discount or shipping offer depends on the terms shown at checkout.

We do not provide free samples.

Common questions