Shipping & Dispatch Policy
Chep Meds USA is committed to secure and dependable delivery for customers in the United States, United Kingdom, Canada, and Australia. Please review the details below before ordering so you know what to expect from payment through delivery.
Shipping Costs
Shipping fees depend on your order and are shown at checkout. Orders of $199 or more qualify for free shipping; otherwise, a flat $30 shipping fee applies.
Estimated Delivery Times
Once your order has been dispatched, delivery usually takes 2 to 3 weeks for the USA and 3 to 4 weeks for the UK, Canada, and Australia.
Delivery times can be affected by customs checks, local carrier handling, holidays, weather, or other delays outside our control.
Order Processing and Dispatch
After you place an order, you will receive an email with payment instructions. When payment is confirmed, we prepare your order for shipping and send it out within 24 to 48 hours.
A tracking number is emailed after dispatch so you can monitor your shipment.
Tracking Your Order
Use the tracking number we send by email to follow your package after it ships. It may take up to 48 hours for tracking updates to appear.
If you need help with tracking, contact our support team by email or phone/text.
Customs and Import Rules
International shipments may be reviewed by customs in the destination country. We are not responsible for delays, seizure, duties, or other local import charges.
Please make sure your order complies with your country’s import rules before purchasing.
Damaged, Missing, or Lost Packages
If your package arrives damaged, incomplete, or does not arrive, contact us right away. We will review the issue and work toward a reasonable resolution, which may include reshipment when appropriate.
Secure Packaging
We ship all orders in plain, secure packaging to help protect your privacy. The outside of the parcel does not reveal the contents.
Support Contact
Support email: support@chepmedsusa.com
Phone / text: +1 (256) 921-3690