Safe Shopping and Scam Protection

How we protect your information

We use encrypted website connections to help protect data sent between your browser and our site. Always look for "https://" in the address bar, but remember that encryption alone does not prove a site is legitimate.

Prescription and health details are limited to authorized team members who need that information to help with your order. We also use safeguards meant to reduce unauthorized access, use, or disclosure.

If you need to send a prescription, you can upload it on the Track Order page or email it to support@chepmedsusa.com. You may also send it after checkout if it was not available right away.

We will not process prescription-only medicines until we receive and verify a valid prescription.

We may work with service providers to help with order handling and delivery, and information may be shared as needed to run our business or follow the law.

We do not accept card payments on our website. Please follow only the payment directions sent for your specific order.

• Use the Track Order page to upload prescriptions
• Email prescriptions to support@chepmedsusa.com
• Prescription medicines require a valid prescription

Paying safely

After you place an order, we email payment instructions. Please review them carefully and confirm any unusual or conflicting details with us through a trusted contact method before paying.

We accept Zelle and bank transfer only. Make sure the recipient details match the instructions exactly before sending any payment.

Payment methods like bank transfer may not offer the same dispute protections as cards. Check with your payment provider if you want to understand the protections available to you.

Do not rely on a message alone if a new account number or payment destination appears. Contact us directly if anything looks unusual.

• Only pay using the emailed order instructions
• Verify beneficiary and account details before transfer
• If something looks wrong, contact us first

Our official contact channels

Use our listed contact details only when you need help with an order or want to confirm a message. A familiar name, logo, or profile image does not prove a message is real.

If you receive strange payment requests, urgent demands, or instructions that seem different from what you expected, stop and verify them before acting.

Never reply to or click links in a suspicious message until you have checked it through an official contact channel.

• Website: chepmedsusa.com
• Email: support@chepmedsusa.com
• Phone/text: +1 (256) 921-3690

What we will never do

We will never ask for your password, one-time code, or remote access to your device.

We will never request payment through unexpected or changed details without giving you a way to confirm them independently.

We will never send surprise links asking for customs fees to release a parcel.

We will never pressure you with threats of arrest, fines, or legal action to force a payment.

We never sell controlled substances, and we will not complete an order for prescription medicine without a valid prescription.

We also do not charge fees to apply for a job, claim a prize, or join an affiliate opportunity.

• No passwords or verification codes
• No surprise payment links
• No controlled substances

Common scams and how to stay alert

A few simple habits can lower your risk of fraud. Type our website address directly into your browser instead of opening unexpected links in messages.

Keep your devices and browser updated, use spam and phishing filters, and never share login details or verification codes with anyone claiming to be support.

If a payment request seems unusual, pause and confirm it before sending money.

• Enter the website address yourself
• Keep devices updated
• Never share codes or passwords

Our email and message practices

We use the contact details you provide to send order updates and support responses.

We may send promotional emails where allowed, and those messages will include an unsubscribe option when required.

We do not send promotional text messages or sales calls. Any outreach from us should relate to your order or support request.

When reviewing messages, check the full sender address and the destination of any links, since scammers can use look-alike addresses that appear convincing.

Security tools can help reduce impersonation, but they cannot stop every scam. If a message pushes urgency or asks for sensitive information, verify it first.

• Order updates go to your provided contact details
• No promotional texts or sales calls
• Always check sender addresses carefully

Packaging and privacy during delivery

We use plain outer packaging without pharmacy branding or medicine names whenever possible, based on your order and shipping setup.

Shipping documents or customs forms may need to show the contents and value of a shipment where required by law. Customs or carriers may inspect a package or ask for more information.

For shipping timelines, delivery charges, and tracking details, please review our Shipping Policy.

• Plain packaging when possible
• Customs paperwork may show required details
• See the Shipping Policy for delivery info

If you think you were targeted

If you get a suspicious message, find a look-alike website, or think someone is impersonating Chep Meds USA, stop interacting right away.

Do not click links, open attachments, reply, share verification codes, or send more money.

If you already paid, contact your payment provider immediately to ask whether the transfer can be stopped, reviewed, or disputed.

Save screenshots, message headers, website addresses, and transaction records as evidence.

Then contact us using our official details so we can help you review the situation.

If you exposed a password or other account details, change them through the legitimate service and follow the provider’s security guidance.

• Stop contact with the sender
• Save proof of the incident
• Contact your payment provider fast

Reporting a website security issue

If you believe you found a security problem on our site, email support@chepmedsusa.com with a clear description of the issue and the page or link involved.

Please explain the steps needed to reproduce the problem if it is safe to do so. Do not access other users’ information, disrupt the site, or go beyond what is needed to report the issue.

Do not include passwords, full payment details, or extra prescription or health information in your report.

• Email support@chepmedsusa.com
• Include the page or URL and issue details
• Do not share sensitive credentials